Effective listening training12/3/2023 The ability to role-model this skill in the organisation for subordinates to learn from and imitate.A sense of accomplishment contributing to a steady practise of this skill and an overall improvement in performance.Understanding the impact of not being an active listener on one’s image.Ability to identify one’s area of opportunity to increase their ability to practice ‘Listening with Empathy’.Access to case studies, videos and practice sessions exclusively owned and run by Zoe Talent Solutions.Increased self-awareness of one’s present ability to listen actively.A clear understanding of the role of ‘active listening’ in the conversation cycle.Professionals attending this Active Listening Skills Training Course will benefit in the following ways: Lower attrition as individuals feel invested in, listened to, valued and motivated.Improved individual performance and achievement of targets.Market credibility increases because of customer recommendations.The decrease in the number of customer and stake-holder escalations.Increased customer loyalty and satisfaction.
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